Terms & Conditions
Call us! We’d love to hear from you. Or if you prefer, you can submit the online quote request, and we will email you an estimate. You can also download, fill out, and fax the online order form to (603) 433-6562. The order form must include contact information for the person requesting the order at your facility so we can contact that person regarding order details and/or artwork.
Order Procedure:
Artwork:
If you cannot provide usable artwork we will be happy to recreate your logo for you. Our artist fees are $100 per hour and are charged in 15 minute increments. We will provide you with a written quotation for artwork for your approval prior to creating your artwork.
Proofs:
We provide a Two-Proof process to ensure that your custom diaper bag order is printed accurately.
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Paper-Proof. For overseas orders, approval gives Cottonwood Kids the authorization to purchase any and all materials required to move forward with your order. Should there be any cancellation or changes to the materials after they have been purchased, you will be responsible for any incurred costs.
Digital Proof or Physical Proof. If requested, we will send you with the physical proof (a sample bag with your imprint) for final approval. Otherwise you will automatically receive a digital proof via email for final approval. We will not process your order until the pre-production paper proof AND digital or physical proof are approved. Delays in approvals can delay shipment dates.
Shipment:
Healthy Baby Bags are shipped complete unless set up ahead of time. We are happy to ship Healthy Baby Bags quarterly or monthly for no additional storage fee once order is paid. Custom bags produced overseas will be delivered 12-16 weeks after receipt of order, and proof approval. Custom swaddles produced overseas have a lead time of 10-12 weeks after proof approval. Quick turnaround options are available.
Payment Terms:
Once terms are established, all orders are due net 30. Customers without terms are subject to prepayment.
Fulfillment Programs:
We offer flat rate fulfillment for custom bag orders. We will warehouse your annual order quantity and ship to you monthly. Please call for a quote to store your bags for a one year period. Shipping is separate and not included. Additional fees will be charged for product that remains in our warehouse longer than a one year period.
Cancellations:
Cancellations will be accepted only if merchandise has not been decorated. Cancellations must be made in writing and received via fax at (603) 433-6562 or email at orders@cottonwood-kids.com.
